Returns and Refunds
Not in love with your new purchase and request order modifications? Please contact our customer service team; we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom print just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the product details link to find your best fit!
Order Modifications or Cancellation
After your order has been place, you have 24 hours to contact our customer service team, and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Vimareo, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at Contact@vimareo.co and one of our helpful support staff will organise a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days after having ordered, contact one of our heroes through our contact us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Returns & Refund Policy
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
In our return policy, to return your items, you should contact our customer service team.
Please note that you will take responsibility for paying the shipping costs to return.
Please note : Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
**Please make sure that:
The product was purchased in the last 30 days
The product is unwash, unworn and unused
Product itself or the printing is defective OR the final product is different than the one you ordered
Here at Vimareo, we want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right with the return policy. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.
For any quality issues, be sure to provide clear photos of the the products on a flat, well lit surface. This quick and simple step will help us to provide a speedy resolution in our return policy.
If there’s an issue with your product, please email us at Contact@vimareo.com with:
- Photo(s) of the affected package and items(s).
- Your order number and/or the email address registered to the order.
- More details about the package that are relevant.
We will use this information to look into a replacement and prevent future errors.